CX Today covers news including Call Recording Compliance, Microsoft Teams Contact Center, Security and Compliance and more.

Customer engagement AI is evolving as Adobe, Optimove, Zoom, and SAS bring more context and control to AI-led journeys ...

ISG, Telstra, Cresta, and ScorebuddyCX show why contact center AI now depends on workflows, QA trust, governance, and value.

Salesforce Agentforce CPO John Kucera explains how AIforce, Koa, prebuilt agents, and custom interfaces could reshape CX—and ...

Sprinklr service isn't just commiting to AI explainability anymore, Sprinklr Autonomous Evaulation promises AI assurance ...

This week’s CX analytics round-up examines AI-driven intelligence, data governance, observability and the transition to real-time decisions. Customer analytics is moving into a new phase as AI changes ...

At Dreamforce 2026, CX Today’s Rob Scott explores why “flatbots” are being replaced by agentic AI built to personalize ...

Customer experience no longer stops at the contact center. It is shaped by the wider ecosystem of interactions - from the first marketing touchpoint to the peer communities customers rely on, and the ...

UJET CEO Vasili Triant explains why bolting AI onto CRM and ticketing stacks may add complexity instead of improving customer experience.

Agentic AI is moving into the CRM and marketing stack, Optimove AI is betting it has the controls businesses need. Optimove AI is betting that agentic marketing belongs inside a governed CRM and ...

That is a serious amount of momentum. It is also the point at which a company investing in a customer data platform or marketing system should get a little pickier about the word “integration.” Zeta’s ...

AI may have shifted from experiment to enterprise priority, but many UK businesses now face a difficult follow-up question: who controls the data that makes those systems work? New IDC research, ...